Webster
U
N I V E R S I T Y
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The School of Business & Technology
Course Syllabus
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Course
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PROC 5820 Operations Management
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Term
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Current
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Instructor
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Name:
Phone:
Email:
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Bradley Q. Wootten
202-561-4382
bwootten@webster.edu
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Catalog Description
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Needs assessments with a focus on the purchasing
functions related to supporting various production and service enterprises
are translated into facilities procedures, operation methodologies, and
staffing, layout and inventory/materials management as applied to a
production facility. Different production processes, i.e. continuous flow
through job shop methods are explored in the form of in-class plant
"tours" as presented in the textbook and students will have the
opportunity to select and analyze their own independently developed
production process as a class project.
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Prerequisites
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Students majoring in Procurement and Acquisitions Management
will have completed the requisite course, Procurement and Acquisitions
Management (PROC 5000) before taking this course.
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Course Level
Learning Outcomes
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The following is a list of the basic learning
outcomes for the course:
1. The student will be able to know and
understand the important terminology, facts, concepts, principles, and
theories used in the field of Procurement and Acquisition Management. These
will consist of the mandatory topics taught in the pre-requisite, advanced
core courses, and integrative capstone course.
2. The student will be able to apply the
important terminology, facts, concepts, principles, and theories used in the
field of Procurement and Acquisition Management relative to characteristics
of the various types of production and service processes, and how the
purchasing function is best aligned and managed to support each.
3. The student will be able to creatively
construct and implement moderately complex Procurement and Acquisition
Management solutions to real organizational problems using frameworks
procedures and principles of staffing and of designing a production/service
organization.
4. The student will be able to assess the
effectiveness of their solutions by quantitatively or qualitatively measuring
their results against theory-based criteria and standards of performance by
evaluating the roles of an enterprise’s functional activities (manufacturing,
engineering, quality assurance, finance, purchasing and materials management)
to understand how to effectively interrelate these activities to maximize the
operational capability of the total enterprise.
5. The student will be able to utilize
themselves as scholar-practitioners, capable of creatively synthesizing
intellectual understanding of PROC models with methodological competencies
and experience-based perceptual skills and judgment by applying purchasing
management principles and techniques to a manufacturing/service industry.
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Materials
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Plant and Service Tours In Operations Management,
Fifth edition, by Roger W. Schmenner, p. Prentice Hall (Pearson Custom
Publishing). ISBN 536646775 or ISBN
0536879443.
(Note: This is the
recommended text for the current online Production and Operations Management
course. Additional versions of this
text, published by Prentice Hall and identical in content, may be available
in the used book market and are acceptable.)
Supplemental materials in
the form of instructor provided notes, handouts, and periodicals may also be
used. Additionally, students will be
expected to use independent research in libraries and the Internet to
demonstrate further understanding and comprehension of the topics covered in
the weekly discussions.
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Grading
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Grading
for this course will be in accordance with the standards prescribed
in the current Webster Graduate Catalog, as follows:
Final grades will be based on the examination, the written and oral
project assignment, and discussion participation, weighted as follows:
Midterm Examination = 20%
Enterprise Project: Written Portion = 60%, Oral Presentation = 10%
Discussions and Class Participation = 10%
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Activities
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• A midterm
examination consisting of comprehensive essay questions or cases may be used
to assess application of theory to facts.
Recommend this exam be administered during the fifth week of
instruction and returned at the beginning of the sixth week. The exam comprises 20% of the course grade.
• A comprehensive “Enterprise Project” the
purpose of which is to allow students to establish a simple production or
service oriented organization and complete assignments to organize, operate,
plan, and adjust those functions relating to production, quality, capacity
management, and vertical integration that have been discussed throughout the
course. The written portion of the
Enterprise Project counts for 60% of the course grade. An oral presentation of the project to the
entire class is also required and constitutes 10% of the grade for the
class. Guidelines for the Enterprise
Project will be provided at the beginning of the term. Students wishing to obtain these, as well
as other course related notes and materials may do so at the following web
address: www.quelchnet.com (click on
the link for PROC 5820).
• Discussion participation during each weekly
discussion period and the student’s contribution not only to the material
listed for discussion, but also the degree by which a student produces
outside reading and research and shares this information with the class. This counts for 10% of the course grade.
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Policy Statements:
University Policies
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University policies are provided in the current course
catalog and course schedules. They
are also available on the university website. This class is governed by the
university’s published policies. The following policies are of particular
interest:
Academic Honesty
The university is committed to high standards of
academic honesty. Students will be held responsible for violations of these
standards. Please refer to the university’s academic honesty policies for a
definition of academic dishonesty and potential disciplinary actions
associated with it.
Drops and Withdrawals
Please be aware that, should you choose to drop or
withdraw from this course, the date on which you notify the university of
your decision will determine the amount of tuition refund you receive. Please
refer to the university policies on drops and withdrawals (published
elsewhere) to find out what the deadlines are for dropping a course with a
full refund and for withdrawing from a course with a partial refund.
Special Services
If you have registered as a
student with a documented disability and are entitled to classroom or testing
accommodations, please inform the instructor at the beginning of the course
of the accommodations you will require in this class so that these can be
provided.
Disturbances
Since every student is entitled
to full participation in class without interruption, disruption of class by
inconsiderate behavior is not acceptable. Students are expected to treat the
instructor and other students with dignity and respect, especially in cases
where a diversity of opinion arises. Students who engage in disruptive
behavior are subject to disciplinary action, including removal from the course.
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Course Policies
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This syllabus may
be revised at the discretion of the instructor without the prior notification
or consent of the student. The
schedule below presents an approximate expectation of course progress. The instructor reserves the right to change
the overall course grade weighting.
Any changes will be announced in class.
In line with the university’s policy on academic honesty, please be
advised that instances of academic dishonesty will result in a zero for the
assignment and will be reported to the Dean of the School of Business and
Technology for further disciplinary action.
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Weekly Schedule
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Week
1. Introduction to Operations Management. Read
Tours A/B, Instructor Provided Materials.
2. Quality Assurance and Just in Time
Manufacturing. Read Tours C/D, Instructor Provided Materials.
3. Staffing, Process Design, Outputs, Project
Introduction. Read Tours E/F, Instructor Provided Materials.
4. Production and Service Processes, Planning
and Control. Read Tours G/H, Instructor Provided Materials.
5. Comparison of Production and Service
Processes. Read Tours I/J, Instructor Provided Materials. Midterm Examination.
6. Managing Materials, Inventories, and
Procurement; Discuss Status of Enterprise Project. Read Instructor Provided Materials.
7. Dealing with Change, Vertical Integration. Read Instructor Provided Materials. Begin
Presentations of Enterprise Projects.
8. The Virtual Corporation. Read Instructor
Provided Materials. Continue Presentations of Enterprise Projects.
9. Contemporary Supply Chain Management. Read Instructor
Provided Materials. Complete Enterprise Project Presentations. Turn in
Written Assignments. Course Wrap up.
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Additional
Information
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As previously noted, instructor provided materials
and class notes are available at www.quelchnet.com.
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